About Luna Charms
- Made in gold vermeil: a thick 14k gold layer on sterling silver.
Shipping and Returns
We provide free worldwide delivery on all orders.
You’ll be able to select a delivery option and review prices for each option during the checkout.
Shipping time for in-stock items will very much depend on the courier you choose, since our Express and Economy couriers might take from 2-5 or 3-6 business days, whereas, our free Standard shipping may take slightly longer to deliver. In both cases, you will receive a tracking number shortly after placing your order so you’ll know exactly when your package is scheduled to arrive.
Our fulfillment facility begins processing your order within 1-4 business days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays.
Please take note: for made-to-order items or models with an active waitlist it may take up to several months for delivery of your handcrafted jewelry.
Due to the unprecedented demand for our collections, and the artisan limited capacity of our workshops, jewelrys these limited edition collections are shipped on a first-come, first-served basis. This helps to ensure that every jewelry receives the attention worthy of a Filippo Loreti precision instrument.
If you're not happy for any reason, you can return any of your purchased Filippo Loreti items within 90 days of receiving your order, provided the items are unused and in their original condition.
Furthermore, if your original jewelry is unworn, we’re more than happy to exchange it for a model that’s more to your liking. Simply email us to arrange an exchange via [email protected]
2 Year International Warranty
We offer 2 years Jewellery warranty against any manufacturer defects. This may include, but is not limited to, prong defects, porosity issues or design flaws.
If you feel that your Jewellery piece is in need of repair due to a manufacturer defect, we ask that you send your selected piece in for an evaluation. If we determine that the repair is needed due to manufacturer defect, it will be repaired free of charge.
Our 2 year warranty does not include every day wear and tear or abuse/neglect. We also cannot cover any Filippo Loreti Jewellery pieces that have been worked on by another jeweller.
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Lovely and very sophisticated products!
I’m in love with it! I was impressed how professional the customer support is, very happy with my...
Absolutely in love with the bracelet, earrings and necklace. Good quality, and also fast delivery...
So in love with my Filippo Loreti watch and ring. Beautiful design and amazing quality.
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Excellent service and packaging. We like the message too when you open the box. Quality is very g...
I wore it on my birthday. Everyone just loved the necklace and adored this amazing piece of Jewel...
My husband gifted me with this necklace on our anniversary. I could never imagine that I would ge...
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